Restore your purchases
Your purchases belong to your SparkleQuiz account. So the first thing to do is to sign in with the same account you used when you bought: Premium and your coins come back with it.
If a purchase made in the app doesn't show up
In the iPhone or Android app, open the Premium page (Settings › Subscription) or Shop › Premium, then tap Restore my purchases. The app asks the App Store or Google Play for your purchases again.
- "Purchases restored!": you're all set.
- "No purchases to restore": your store found no purchase for this Apple Account or Google account. Check that your phone is signed in to the store account used for the purchase.
On the website
There's nothing to restore: sign in, and your subscription follows your account.
Still nothing?
Write to us with the date of the purchase and the store you used: see Contact support.
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Read next
- Ask for a refundWho handles a refund depending on where you paid, and what happens next.
- What Premium includesUnlimited hearts, no ads, unlimited quizzes, the Premium Season Pass and more. Everything the subscription gives you.
- Subscribe to PremiumWhere to find the Premium offer and how to pay, on the website, on iPhone and on Android.