Contact
A question, a comment, a quiz idea, a partnership? We read everything. SparkleQuiz is built by a small, reachable team that takes the time to reply: not a bot, not a form that disappears into the void. Here is how to get in touch depending on what you need.
General email
For general questions, user feedback, theme suggestions, or anything that doesn't fit the categories below:
We read every message and reply personally.
Technical support
A bug? A question that doesn't display correctly? A payment or login issue?
Response time: within 48 working hours. When you write to us, please include:
- Your device type and OS version (iOS 17, Android 14, web browser…)
- A clear description of the problem
- A screenshot or error message if possible
That information helps us diagnose the issue much faster.
Press and partnerships
Are you a journalist, content creator, teacher, or a brand/institution interested in editorial collaboration?
We review every serious proposal: press kit, educational partnership, themed content integration, community events.
Postal address
SparkleQuiz operates from a registered address in France. For official correspondence (legal letters, institutional requests, documents requiring a physical signature), please contact us by email first so we can send you the exact address and arrange how to receive the mail.
This step prevents unsolicited mail and ensures your letter reaches the right person on arrival.
Report an issue
If you come across inappropriate content, a factual error, or abusive behaviour in multiplayer mode, three channels are available:
- From the app or website: tap the "Report" button on the question or profile in question: fastest route
- By email: [email protected]
- Via the dedicated form accessible from your account page (under "Help")
All reports are handled within 72 hours and remain confidential.
Response times
- Monday to Friday: reply within 24 to 48 hours
- Saturday, Sunday, and public holidays: reply within 72 hours
- Major technical emergencies (service outage, security issue): priority handling as soon as detected