Troubleshooting
Offline, notifications, updates, contact.
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- Play without a connectionIn the app, solo mode stays playable offline. What works, what waits for the network, and how to get your phone ready.
- I'm not getting notificationsCheck your phone's permissions, your preferences and the quiet hours.
- "Update required" appearsThe app asks you to install the latest version. How to update on iPhone and Android.
- A stuck game or "You're already in a room"Get back to or leave a room that stayed open, and resume or give up an interrupted solo quiz.
- Change the app languageSwitch SparkleQuiz to French or English, or let it follow your device language.
- Contact supportReport a bug or abuse, or ask your question with the contact form.
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