Verify your email address

When you sign up with an email address, we send you a 6-digit code to check the address really is yours. Your account only exists once this code is entered: the code screen opens right after you sign up. Type the 6 digits, then Verify.

Code expired or never arrived? Check your spam folder, then tap Resend code.

If you signed up with Google or Apple, there's nothing to do.

Closed the code screen?

On Sign in, tap Just signed up? Enter your code. Your request stays valid for 24 hours; after that, sign up again.

Enter the code on the same device, in the same app or browser you signed up with. Anywhere else, your account is still created, but without the password you chose: you'll need to pick a new one with Forgot your password.

An older account, never verified

An account created before this change may still have an address that was never verified. Some features then stay locked:

• the Premium subscription and shop purchases;
• friend requests;
• the AI assistant in the quiz editor;
• avatar items you buy.

A banner shows at the top of the screen while the address is unverified. Tap Enter code, type the 6 digits, then Verify. No code? Tap Resend code in the banner.

Change your email address

Go to Settings › Security › Email address, then Change address. Enter the new address and your current password, then tap Send the code. A code arrives at the new address: enter it and tap Confirm the change. A notice is also sent to your old address.

Your email address is your sign-in ID, and the only way to recover your account if you lose your password: keep it up to date.